royalsensa Privacy Policy

This page describes what we collect when you use royalsensa and how we keep that data protected. We take your privacy seriously and are transparent about every piece of information we gather — from your email and payment details to your gaming activity and device information.

We at royalsensa collect personal data only to operate our platform, process your deposits and withdrawals, verify your identity, and improve your experience. We do not sell your data to third parties. We share information only with payment processors, identity-verification services, and legal authorities where required by law. This policy explains exactly what we collect, how long we keep it, and what rights you have over your information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on royalsensa

Account and Identity Information

When you create a royalsensa account, we collect your email address, full name, date of birth, phone number, and residential address. Before your first withdrawal, we ask for a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). This is standard Know-Your-Customer (KYC) practice and helps us prevent fraud and comply with financial regulations.

We store your identity documents securely and do not share them with third parties except where required by law or to verify your identity with our payment processors. Your documents are encrypted and accessible only to authorized royalsensa staff during account verification.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on royalsensa: the amount, date, time, payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and your bank or e-wallet account details. We use this data to process your transactions, reconcile your account balance, and detect suspicious activity.

Payment processors (the banks and e-wallet providers) also receive your transaction data directly. We do not store your full bank account number or credit card details — payment gateways handle that encryption. We retain transaction records for at least seven years to comply with financial reporting requirements.

Note: We never ask for your password via email or chat. If you receive a message claiming to be from royalsensa asking for your password, it is a phishing attempt — report it to our support team immediately.

Gaming Activity and Behavioral Data

We collect data about your gaming activity on royalsensa: which games you play (live blackjack, roulette, Liga 1 sportsbook, Aviator slots, etc.), how much you bet, when you play, and your win/loss outcomes. We use this data to calculate your account balance, detect problem gambling patterns, and personalize your experience (e.g., recommending games you might enjoy).

We also track your login times, device type (Android, iOS, desktop), IP address, and browser information. This helps us detect unauthorized access, prevent account takeover, and optimize our platform for different devices and networks.

Device and Technical Information

When you access royalsensa via mobile app or web browser, we collect technical data: your device model, operating system version, app version, IP address, and connection type (WiFi, 4G, etc.). We use this to troubleshoot technical issues, optimize streaming quality for live-dealer tables, and ensure the app runs smoothly on your device.

We may also collect crash logs and error reports if the app encounters a problem. These logs help our engineering team identify and fix bugs faster. You can disable crash reporting in your device settings if you prefer.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences (language, theme, notification settings), and track your activity across the royalsensa website and app. Cookies are small text files stored on your device; they expire after a set period (typically 30 days for session cookies, longer for preference cookies).

We also use analytics tools to understand how players use royalsensa — which pages are visited most, how long sessions last, and where players encounter friction. This data is anonymized and aggregated; we do not track individual players across external websites.

How We Use Your Data and Your Rights

Our Use of Your Data

We use your data for the following purposes: (1) to operate royalsensa and process your account, deposits, and withdrawals; (2) to verify your identity and comply with financial regulations; (3) to detect and prevent fraud, money laundering, and unauthorized access; (4) to improve our platform, fix bugs, and optimize performance; (5) to communicate with you about your account, transactions, and service updates; and (6) to comply with legal obligations and respond to law enforcement requests.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We may share your data with payment processors, identity-verification services, and legal authorities where required by law or court order.

Data Retention and Deletion

We retain your account data (email, name, address, ID documents) for as long as your royalsensa account is active, plus seven years after closure for regulatory compliance. Transaction records are kept for at least seven years. Gaming activity logs are retained for two years unless required longer by law.

If you request account deletion, we will remove your personal data from active systems within 30 days, except where we are required by law to retain it (e.g., transaction records for financial reporting). Some data may remain in backup systems for up to 90 days before permanent deletion.

Your Rights and Data Access

You have the right to access, correct, and delete your personal data. Log into your royalsensa account and navigate to "Account Settings" to view and update your email, phone number, and address. To request a copy of all data we hold about you, or to request deletion, contact our support team via email or in-app chat.

We will respond to data access and deletion requests within 30 days. If you believe we have misused your data or violated your privacy rights, you may file a complaint with your local data protection authority.

Data Processors: We use third-party services for payment processing, identity verification, email delivery, and analytics. These processors are contractually bound to protect your data and use it only for the services we request.
International Data Transfer: Our servers may be located outside Indonesia. By using royalsensa, you consent to your data being transferred to and processed in other jurisdictions. We apply the same security standards globally.
Data Breach Notification: If we discover a data breach affecting your personal information, we will notify you via email within 72 hours and describe the breach, affected data, and steps we are taking to secure your account.

Contact and Support

If you have questions about this privacy policy, want to access your data, or believe your privacy has been violated, contact our support team. We are available via email and in-app chat during business hours. For urgent privacy concerns, send an email marked "Privacy Request" and we will prioritize your inquiry.

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of royalsensa after such changes constitutes your acceptance of the updated policy.

We at royalsensa are committed to protecting your privacy and operating transparently. Your data is encrypted, stored securely, and used only for the purposes outlined in this policy. If you have any concerns about how we handle your information, reach out to our support team — we are here to help and answer your questions.